MCS CASES
Bring flexibility to your operations and see the bigger picture of your processes
MCS CASES
Bring flexibility to your operations and see the bigger picture of your processes
Connect your operations
Group completely unrelated areas within
MCS-rm software and gain a consolidated view of related activity you want to track with MCS Cases.
Flawless business processes
Manage your sales pipeline activity from quote through to final order and undertake pro-active marketing campaigns to nurture your key client and prospect relationships
Connect your operations
Group completely unrelated areas within
MCS-rm software and gain a consolidated view of related activity you want to track with MCS Cases.
VISIBILITY
See the full picture
With a categorised view of your workload, you can identify existing issues like bottlenecks earlier on, and take the actions necessary to resolve them. Manage your workload seamlessly with MCS Cases.
INSIGHTS
Get custom reports
MCS Cases comes with its own reporting system. You’ll be able to create customised reports, retrieve necessary insights about individual cases, and display the information you need in a single snapshot.
ANALYSIS
Track past activities
By reviewing the numbers and statistics of each case stage you can oversee your current case output, monitor and analyse your past caseload, and observe how well you have performed and met your objectives.
MAINTENANCE FREE
Freedom from hardware responsibilities
Free yourself from the burden of having to look after and maintain your hardware. Free up in-house IT resources and remove overheads with our cloud software solutions, allowing you to focus on your strategy and your rental business.
CASHFLOW
Affordable fixed monthly fee
Reduced upfront capital expenditure. With affordable monthly payments, you can simplify and accurately budget and forecast your fixed outgoings.
ACCESSIBLE
Ultimate accessibility
Your staff can access MCS hire software and data remotely from any location and even from mobile devices – meaning queries can be answered and resolved swiftly. Confidently take advantage of mobile apps without the worry of data security and managing complex internal systems.
CUSTOMERS
Working better together
Communicate with staff out on the road to deliver professional customer service and nurture your client relationships; helping you become a collaborative, customer focused team to ensure you keep your customer promises.
OPPORTUNITIES
Generating and
maximising opportunities
Carry out pro-active marketing campaigns to generate new sales leads and opportunities. Then become more responsive to incoming enquiries, convert more leads into sales and improve client retention rates.
ORGANISATION
Clear and refined
customer interactions
No more missed appointments, forgotten leads or lost sales opportunities. With CRM you can capture enquiries, schedule calls or meetings with tools such as Outlook. You can even record all activity and customer communication to share knowledge and improve customer service.
VISIBILITY
See the full picture
With a categorised view of your workload, you can identify existing issues like bottlenecks earlier on, and take the actions necessary to resolve them. Manage your workload seamlessly with MCS Cases.
INSIGHTS
Get custom reports
MCS Cases comes with its own reporting system. You’ll be able to create customised reports, retrieve necessary insights about individual cases, and display the information you need in a single snapshot.
ANALYSIS
Track past activities
By reviewing the numbers and statistics of each case stage you can oversee your current case output, monitor and analyse your past caseload, and observe how well you have performed and met your objectives.
"For a fixed monthly fee, we know that there will be no nasty surprises awaiting us when we power up our hire system in the morning and we have total peace of mind that the system will be running 100% of the time."
Gower Event Management Systems
Additional features
See all the activities you want to track
With MCS Cases, you can link multiple elements of your operations—including jobs, customers, prospects, quotes, contracts, suppliers, and invoices—to your case.
You can also monitor activities like new construction project opportunities and improve your outcomes without relying on countless stacks of paper or spreadsheets.
Access a combination of powerful features
Link Cases to specific areas you want in the MCS-rm rental management system and access features like:
Get a customisable platform
Cases can be configured to suit your business processes despite the differences in your workflows.
As MCS Cases comes with a range of easily navigable custom fields, you can define the type of data you want to capture seamlessly as well as your preferred terminology for the chosen process. Cases also comes in handy when handling complaints or service delivery
incidents—to ensure timely resolution.
Explore our hire software solution
Some key features within MCS-rm rental software to enhance your hire business.
Customer Relationship Management (CRM)
Take on a more proactive approach to your marketing campaigns and nurture your main customers and prospects more efficiently with effective customer relationship management.
Workshop
Ensure that all service records, plans for maintenance, and records of asset losses and damage are kept up to date to ensure that your equipment is suitable for hire.
Purchasing
Manage all your suppliers using one easy-to-use system while keeping control of all your expenditure related to repair for your hire equipment, stocks, rehires, and spares.
Dashboards & Business Intelligence
You’ll gain insightful hire data that will allow you to gauge your organisation’s strengths and weaknesses while also understanding changes in hire trends and more.
Electronic Trading
Electronically send and receive financial, supplier, and customer documents. This can help save you hours of paperwork and put your labour resources to better use.
Document Management
Take on a paperless approach to documentation management through documents on an online database. This will make it easier to retrieve and store relevant documents.
Smart Alerts
Custom alerts will chime in, making you aware of any issues as soon as they arise. This will help you address issues related to your business efficiently and proactively.
Resource Planner
Have more control and visibility of your internal resources, ensuring that the right staff members are assigned to the right tasks to enable more optimised workflows.
Online Shop
With an online shop, you can offer your prospects and customers an easy and convenient place to reserve hirable assets, whenever they want to and wherever they want it.
Customer Portal
With a fully-fledged customer portal, your customers will have access to round-the-clock self-service and information. This will help boost customer loyalty.
MCS Telematics Hub
Get full access to your telematics data; everything from increased revenue to the recovery of stolen assets. This will help you improve the productivity of your hire fleet.
MCS E-Sign
Streamline the process of getting hire quotations with MCS E-Sign. This will allow your customers to sign documents with just a click.
Explore our hire software solution
Some key features within MCS-rm rental software to enhance your hire business.
Customer Relationship Management (CRM)
Take on a more proactive approach to your marketing campaigns and nurture your main customers and prospects more efficiently with effective customer relationship management.
Workshop
Ensure that all service records, plans for maintenance, and records of asset losses and damage are kept up to date to ensure that your equipment is suitable for hire.
Purchasing
Manage all your suppliers using one easy-to-use system while keeping control of all your expenditure related to repair for your hire equipment, stocks, rehires, and spares.
Dashboards & Business Intelligence
You’ll gain insightful hire data that will allow you to gauge your organisation’s strengths and weaknesses while also understanding changes in hire trends and more.
Electronic Trading
Electronically send and receive financial, supplier, and customer documents. This can help save you hours of paperwork and put your labour resources to better use.
Document Management
Take on a paperless approach to documentation management through documents on an online database. This will make it easier to retrieve and store relevant documents.
Smart Alerts
Custom alerts will chime in, making you aware of any issues as soon as they arise. This will help you address issues related to your business efficiently and proactively.
Resource Planner
Have more control and visibility of your internal resources, ensuring that the right staff members are assigned to the right tasks to enable more optimised workflows.
Online Shop
With an online shop, you can offer your prospects and customers an easy and convenient place to reserve hirable assets, whenever they want to and wherever they want it.
Customer Portal
With a fully-fledged customer portal, your customers will have access to round-the-clock self-service and information. This will help boost customer loyalty.
MCS Telematics Hub
Get full access to your telematics data; everything from increased revenue to the recovery of stolen assets. This will help you improve the productivity of your hire fleet.
MCS E-Sign
Streamline the process of getting hire quotations with MCS E-Sign. This will allow your customers to sign documents with just a click.
Mobile Rental Tools
Empower your workforce with our rental software mobile apps for your sales, transport, workshop and warehouse teams creating a paper-free process. With the ability to work both on-or-offline and gather real-time information from your workers on the move, you will become more responsive and consistently deliver on your promises.
Manage your rental business wherever you are with everything you need all on the one device, helping you reach new heights of productivity.
Empower your warehouse staff with MCS Picking, to accelerate the picking of equipment for your rental bookings, increasing the productivity of your workforce.
Make your on-site client meetings more productive and access important customer information so you never miss an opportunity when on the move.
Streamline and manage your maintenance activity with an app to provide engineers with a paperless workflow and provide your back office with instant real-time information from their job status updates.
The paperless way to manage your transport logistics with optimised routes and real-time status updates from drivers in the field.
Mobile Rental Tools
Have complete control of your hire business while you’re on the go with hire software mobile apps. Get real-time insights, work both online and offline, and manage your team in a stress-free way.
Cloud Rental Solutions
All data related to your hire business will be stored in a safe and secure cloud database that’s managed by highly experienced IT professionals.
Get in touch
To discover how MCS-rm hire software can empower your business, call us on +61 (2) 9477 1355 or use our enquiry form.
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MCSANZ Pty Ltd
Suite 4, 151-153 Pacific Highway,
Hornsby,
NSW 2077, Australia
Tel: +61 (2) 9477 1355
Enquiries: australia@mcsrentalsoftware.com
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© 2024 MCSANZ Pty Ltd. All rights reserved. Registered in NSW, Australia: ABN:99169738658
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© 2022 MCSANZ Pty Ltd. All rights reserved. Registered in NSW, Australia: ABN:99169738658
Terms Of Use & Privacy Statement