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Personalised Customer Portal

Give your customers more control with a personalised Customer Portal.
REQUEST A DEMO

Personalised Customer Portal

Give your customers more control with a personalised Customer Portal.

REQUEST A DEMO

Enhanced customer service

Boost customer loyalty by offering your customers a Customer Portal that allows them to self-serve and get the information they need whenever they want.

Profitable assets

Ensuring your hire equipment is in peak operating condition by issuing scheduled maintenance alerts and tracking the costs of repairs.

Enhanced customer service

Boost customer loyalty by offering your customers a Customer Portal that allows them to self-serve and get the information they need whenever they want.

LEADING THE WAY

Leverage customer service

The Customer Portal gives customers 24/7 access to reports, certifications, and more. This frees up a lot of time for your staff to focus on other aspects of your hire business.

INFORMATION

Support customers proactively

Proactively support your customers by providing them with the documentation they request, like PoDs and invoices, while also letting them search for their own information.

COMPETITIVE

Gain a competitive advantage

Customer portals have become a major game-changer among businesses, including hire businesses. When you have your own Customer Portal with MCS-rm, you can upstage your competition.

Additional features

Reduces costs and builds customer loyalty

  • When customers are given more control over customer service, they trust your company more and their loyalty will grow. Also, using an online portal will help you reduce paper costs.

Offers unmatched convenience

  • The Customer Portal is designed with convenience and ease of use in mind. It can be used on any device, allowing customers to access invoices, add new contacts, and more from anywhere.

Fits your business

  • This Customer Portal can be customised to perfectly capture what sets your business apart from the rest. You can personalise the portal to have your company logo and colour scheme.

Experience our innovative hire solution

Here are some other great features you can expect from our hire software:

Customer Relationship Management (CRM)

Take on a more proactive approach to your marketing campaigns and nurture your main customers and prospects more efficiently with effective customer relationship management.

 CRM

Workshop

Ensure that all service records, plans for maintenance, and records of asset losses and damage are kept up to date to ensure that your equipment is suitable for hire.

 Workshop

Purchasing

Manage all your suppliers using one easy-to-use system while keeping control of all your expenditure related to repair for your hire equipment, stocks, rehires, and spares.

 Purchasing

Dashboards & Business Intelligence

You’ll gain insightful hire data that will allow you to gauge your organisation’s strengths and weaknesses while also understanding changes in hire trends and more.

 REPORTING

Electronic Trading

Electronically send and receive financial, supplier, and customer documents. This can help save you hours of paperwork and put your labour resources to better use.

 electronic trading

Document Management

Take on a paperless approach to documentation management through documents on an online database. This will make it easier to retrieve and store relevant documents.

 Document management

Smart Alerts

Custom alerts will chime in, making you aware of any issues as soon as they arise. This will help you address issues related to your business efficiently and proactively.

 Smart Alerts

Resource Planner

Have more control and visibility of your internal resources, ensuring that the right staff members are assigned to the right tasks to enable more optimised  workflows.

 resource planner

Online Shop

With an online shop, you can offer your prospects and customers an easy and convenient place to reserve hirable assets, whenever they want to and wherever they want it.

 online shop

Customer Portal

With a fully-fledged customer portal, your customers will have access to round-the-clock self-service and information. This will help boost customer loyalty.

 customer portal

MCS Telematics Hub

Get full access to your telematics data; everything from increased revenue to the recovery of stolen assets. This will help you improve the productivity of your hire fleet.

 telematics Hub

MCS E-Sign

Streamline the process of getting hire quotations with MCS E-Sign. This will allow your customers to sign documents with just a click.

 MCS E-Sign

Mobile Rental Tools

Have complete control of your hire business while you’re on the go with hire software mobile apps. Get real-time insights, work both online and offline, and manage your team in a stress-free way.

Learn more

Cloud Rental Solutions

All data related to your hire business will be stored in a safe and secure cloud database that’s managed by highly experienced IT professionals.

Learn more

Get in touch

To discover how MCS-rm hire software can empower your business, call us on   +61 (2) 9477 1355 or use our enquiry form.