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rental news, blogs and upcoming events  

Monday, 29 May 2023

Many hire businesses have turned to software for equipment rental to improve the management of their hire business and streamline operations. However, this software has another benefit—increasing customer satisfaction.

While the main function of hire management software is to help ease the burdens of human intervention and make it easier for staff to keep track of their hire equipment, it can also improve the hiring process for customers and offer quality-of-life features that many customers will value greatly.

This blog post will take a look at how software for equipment rental can help your hire business improve customer satisfaction.

Less paperwork, better communication and easy booking

Contemporary customers want products and services available to them immediately. Traditional hire businesses rely on paperwork and often, a long booking process. But many customers prefer to avoid this kind of hassle.

Hire management software is cloud-based, and this can speed up and simplify the equipment hiring process for customers. Your clients will no longer have to queue up at counters to make their bookings, nor will they need to fill out the necessary paperwork; this whole process can be done online in only a few minutes.

Also, this software makes it easier for customers to communicate with your staff. This way, they can make enquiries and view their billing information easily by simply using the software’s app. Another benefit of this software is that it features multiple language options, which can make the booking process easier for customers, as they can navigate it using their preferred language.

In addition, this software also offers multiple payment options, allowing customers to choose whichever payment method is best for them. 

With all of these quality-of-life features, customers can manage their bookings easily and also save time, and this will in turn help increase customer satisfaction levels.

Fast delivery and well-maintained equipment

Many hire businesses assume that once the customers receive their hire equipment, they’ll be satisfied with the service. This isn’t completely true, as the equipment needs to be properly maintained and businesses need to keep track of where the equipment goes as well.

Sometimes, when managing a large number of hire equipment, the wrong item could go to the wrong customer, and this could lead to complaints and customers being dissatisfied with the hire business’s services.

Also, manually keeping track of bookings can take a long time, and this can delay the delivery of the hire equipment to your customers. Naturally, most people will want their hire items available as soon as possible, so these delays can lead to unhappy customers.

With hire management software, your staff can keep track of all your hire equipment efficiently and prevent your items from going to the wrong customer. In addition, the software lets you stay on top of your equipment’s maintenance needs so that all of it is in perfect working order before they go out to customers.

When hire equipment is delivered on time and all your equipment is well-maintained, your customers will have more faith in your company and this can help boost customer loyalty and customer satisfaction in the long run.

Efficient customer support

Hire businesses need to be in touch with their customers at all times. The more aware the company is of its customers’ needs and how quickly they respond to their requirements, the happier they will be with the company’s service.

With software for equipment rental, customer support staff can maintain a constant line of communication with customers and respond to them quickly. Additionally, this software may also have built-in chatbots to serve customers even when customer support agents aren’t available.

When your support staff proactively serves customers with the help of hire management software, you can expect high customer satisfaction levels.

Implement software for equipment rental today

Increased customer satisfaction can help build brand loyalty and keep customers coming back. With hire management software, you can streamline the hiring process for customers, give them the support they need, when they need it, and reduce mistakes that may dissatisfy them.

At MCS Rental Software, we offer solutions that can help your hire business enhance its operations, serve customers better, maintain your hire equipment, and more. Speak to our team today to learn more.

Get in touch

To discover how MCS-rm hire software can empower your business, call us on +61 (2) 9477 1355 or use our enquiry form.

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