Hire management software is a good investment for any hire company and it can promise high returns if you choose the software wisely.
Since not many hire companies have experience in implementing hire management software, they may benefit from working with reliable rental software companies. However, not all software companies are the same—some may not contribute towards increasing a hire business’ ROI.
Before working with rental software companies, also called hire software companies, hire businesses should choose a company that meets their needs and aligns with their values.
Here are seven questions hire businesses should ask before working with hire software companies.
1. Is your software scalable and will my company’s growth be supported?
Hire management software can be a game-changer for hire businesses, but if the software doesn’t trigger any growth in the company, it won’t be a good investment.
Hire businesses should inquire from the software provider about how far the software will push the company’s growth. They should also ask the provider if support will be provided to the company as it grows. If the software or the software provider does not support growth, the hire businesses may be robbed of their future potential.
2. Do you provide regular software updates?
As a business grows, the software it uses will need to grow with it. Every day, new technological innovations are surfacing and hire management software needs to incorporate these new technologies to introduce new capabilities to hire businesses so they can stay competitive.
It’s important that hire businesses ask their software providers about how often they update their software solutions. If the hire management software becomes outdated too quickly, it could lead to errors and even system failures that could affect operations and cause customer dissatisfaction.
3. How much support does your company offer?
A good hire software company won’t install their software and call it a day; they will provide ongoing support to their customers so maximum benefit can be gained from their software solutions.
Hire businesses should ask software providers what kinds of after-sales services are offered, such as training for staff members and 24×7 customer support to help customers with any queries about their software.
4. Is your software customisable?
Not two hire businesses are the same—they come in all shapes and sizes, and they specialise in different areas of the hire industry. The hire management software should have features that support the business’s unique needs.
Also, the hire management software should be flexible enough to seamlessly integrate with the hire business’s existing software, so that they won’t need to invest in replacements.
5. How transparent is your organisation?
Many hire software providers will say just about anything to make their company look good in the eyes of potential customers. This is why hire businesses should ask hire software providers for proof of their claims.
For example, hire businesses should ask software companies for a list of customers that they’ve worked with in the past. In addition, they should inquire about pricing—good rental software companies will have transparent pricing without any hidden fees.
6.Will I be able to contact your team during the implementation process?
Good communication is essential for the success of the hire management software implementation process. If there’s no regular communication between the hire business and the software provider during the implementation process, mistakes and delays may occur.
Hire businesses should ask their software provider if they will be in constant contact with them through every step of the implementation process.
7. Do you offer free custom demos?
A hire management software is a significant investment. Before going through with the purchase, hire businesses should get an idea of how the hire software will work for them.
Hire businesses should ask if their chosen hire management software provider offers free demonstrations that are customised according to their unique needs. This will give them an idea of whether or not the software is right for their business needs.
Work with one of the best rental software companies in the world
If you want to get the maximum return on hire management software investment, you’ll need to work with a hire software company that will support you every step of the way.
Get in touch with the MCS Rental Software team to discover a wide range of rental software solutions today.