Call today on +61 (2) 9477 1355

Call today on +61 (2) 9477 1355
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MCS CUSTOMER CHARTER

 This MCS Customer Charter defines the standard of service you can expect to receive when you work with us 
REQUEST A DEMO

MCS CUSTOMER CHARTER

This MCS Customer Charter defines the standard of service you can expect to receive when you work with us

REQUEST A DEMO


WERNICK HIRE

Move to MCS-rm rental software brings greater management transparency to Wernick Hire

Our promises

  • We treat each client with respect.
  • We will be polite, friendly and helpful.
  • We will be fair open and honest.
  • We will respond to you in a timely manner.
  • We will deliver a consistent and professional service.We will keep you informed.
  • We will always arrive for appointments when we say we will.
  • We encourage and support our staff to continue their professional development so that you will receive a consistent and reliable support service.
  • We are committed to improving and future proofing our products by providing regular software releases.
  • We will ensure you have access to our online knowledgebase and resources.
  • You will have a dedicated consultant for your software project.
  • We will be committed to helping you reach your company goals as defined by you.
  • We will agree together your project deliverables, expectations and timescales.
  • You will have a dedicated account manager who will become your main point of contact.
  • We will make it easy for you to contact us and provide feedback.
  • We will act upon the information you give us in order to improve our service standards.
  • We will invite you to join our independent MCS User Group.
  • We treat each client with respect.
  • We will be polite, friendly and helpful.
  • We will be fair open and honest.
  • We will respond to you in a timely manner.
  • We will deliver a consistent and professional service.We will keep you informed.
  • We will always arrive for appointments when we say we will.
  • We encourage and support our staff to continue their professional development so that you will receive a consistent and reliable support service.
  • We are committed to improving and future proofing our products by providing regular software releases.
  • We will ensure you have access to our online knowledgebase and resources.
  • You will have a dedicated consultant for your software project.
  • We will be committed to helping you reach your company goals as defined by you.
  • We will agree together your project deliverables, expectations and timescales.
  • You will have a dedicated account manager who will become your main point of contact.
  • We will make it easy for you to contact us and provide feedback.
  • We will act upon the information you give us in order to improve our service standards.
  • We will invite you to join our independent MCS User Group.

You can help us by:

  • Providing us with the information we need to help you and in a timely manner.
  • Asking us to explain if you are unsure of anything we are saying.
  • Contacting us using our online logging system, email or phone.
  • Giving us feedback. Let us know what you think and help us to improve in all areas.
  • Providing us with the information we need to help you and in a timely manner.
  • Asking us to explain if you are unsure of anything we are saying.
  • Contacting us using our online logging system, email or phone.
  • Giving us feedback. Let us know what you think and help us to improve in all areas.

Our promises

  • We treat each client with respect.
  • We will be polite, friendly and helpful.
  • We will be fair open and honest.
  • We will respond to you in a timely manner.
  • We will deliver a consistent and professional service.We will keep you informed.
  • We will always arrive for appointments when we say we will.
  • We encourage and support our staff to continue their professional development so that you will receive a consistent and reliable support service.
  • We are committed to improving and future proofing our products by providing regular software releases.
  • We will ensure you have access to our online knowledgebase and resources.
  • You will have a dedicated consultant for your software project.
  • We will be committed to helping you reach your company goals as defined by you.
  • We will agree together your project deliverables, expectations and timescales.
  • You will have a dedicated account manager who will become your main point of contact.
  • We will make it easy for you to contact us and provide feedback.
  • We will act upon the information you give us in order to improve our service standards.
  • We will invite you to join our independent MCS User Group.
  • We treat each client with respect.
  • We will be polite, friendly and helpful.
  • We will be fair open and honest.
  • We will respond to you in a timely manner.
  • We will deliver a consistent and professional service.We will keep you informed.
  • We will always arrive for appointments when we say we will.
  • We encourage and support our staff to continue their professional development so that you will receive a consistent and reliable support service.
  • We are committed to improving and future proofing our products by providing regular software releases.
  • We will ensure you have access to our online knowledgebase and resources.
  • You will have a dedicated consultant for your software project.
  • We will be committed to helping you reach your company goals as defined by you.
  • We will agree together your project deliverables, expectations and timescales.
  • You will have a dedicated account manager who will become your main point of contact.
  • We will make it easy for you to contact us and provide feedback.
  • We will act upon the information you give us in order to improve our service standards.
  • We will invite you to join our independent MCS User Group.

You can help us by:

  • Providing us with the information we need to help you and in a timely manner.
  • Asking us to explain if you are unsure of anything we are saying.
  • Contacting us using our online logging system, email or phone.
  • Giving us feedback. Let us know what you think and help us to improve in all areas.
  • Providing us with the information we need to help you and in a timely manner.
  • Asking us to explain if you are unsure of anything we are saying.
  • Contacting us using our online logging system, email or phone.
  • Giving us feedback. Let us know what you think and help us to improve in all areas.

Why choose MCS
Rental Software?

Solutions as unique as you are

Your needs are unique and so are our solutions. No matter what the size or complexity of your organisation, we’ll listen to your requirements, making sure our solutions streamline your processes and make your life easier.

Find your voice

Join our friendly community and share your ideas and experiences online with other likeminded users. Together, we can help you be streets ahead of your competitors by providing the exact solution you need, right when you need it.

A name you can trust

You can trust MCS to be at the forefront of software innovations, so that you can stay way ahead of your competitors and get a sound return on your investment.

LEARN MORE

Why choose MCS
Rental Software?

Cloud Rental Solutions

Concentrate on running your rental company, safe in the knowledge that your hire business is always protected, your data is secure and your IT infrastructure is managed by professionals.

LEARN MORE

Solutions as unique as you are

Your needs are unique and so are our solutions. No matter what the size or complexity of your organisation, we’ll listen to your requirements, making sure our solutions streamline your processes and make your life easier.

Find your voice

Join our friendly community and share your ideas and experiences online with other likeminded users. Together, we can help you be streets ahead of your competitors by providing the exact solution you need, right when you need it.

A name you can trust

You can trust MCS to be at the forefront of software innovations, so that you can stay way ahead of your competitors and get a sound return on your investment.

Why choose MCS
Rental Software?

Why choose MCS
Rental Software?

Solutions as unique as you are

Your needs are unique and so are our solutions. No matter what the size or complexity of your organisation, we’ll listen to your requirements, making sure our solutions streamline your processes and make your life easier.

Find your voice

Join our friendly community and share your ideas and experiences online with other likeminded users. Together, we can help you be streets ahead of your competitors by providing the exact solution you need, right when you need it.

A name you can trust

You can trust MCS to be at the forefront of software innovations, so that you can stay way ahead of your competitors and get a sound return on your investment.

LEARN MORE

Get in touch

To discover how MCS-rm hire software can empower your business, call us on +61 (2) 9477 1355 or use our enquiry form.

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