Call today on +61 (2) 9477 1355

YOUR JOURNEY TO DIGITAL TRANSFORMATION

Thanks for stopping by!

Are you ready for the next step in upgrading your hire business?

Are you ready for the next step in upgrading your hire business?

I'm ready

YOUR JOURNEY TO DIGITAL TRANSFORMATION

Thanks for stopping by!

Are you ready for the next step in upgrading your hire business?

Are you ready for the next step in upgrading your hire business?

I'm ready

Congratulations—you’re already on your way to revitalising your hire business operations!

We hope your call with us has shed some light on the right direction to take for a customised software solution that meets your hire needs.

All that’s left to do is to move forward with the next step of your journey into our structured implementation and training programme.

With the experience of our software specialists and our dedication to tailoring the best software solutions to meet your unique needs, we can guarantee you the best results for the trust you place in us.

No two customers have the same processes, which is why your tools and software need to be flexible enough to accommodate these differences.
At MCS, providing you with customised solutions is what we do best!

Ready to proceed with your project?

Fill in the form below to continue your journey.

    Go Live Readiness Checklist

    Data Import

    Documentation

    Training

    Financials

    Transport Manager

    Workshop

    CRM

    Extranet

    PDAs

    If you are happy that the above items, where applicable, have been completed to your satisfaction, then you are now ready to Go Live with MCS. This does not need to be a daunting step considering that you are adequately trained and that MCS is properly configured for your business. MCS staff will also be available to assist you when needed and can do your first month-end with you if you require assistance. Once all of the above items are completed to your satisfaction, please complete page 2 and return both pages to your consultant.

    Without a completed and returned document, the project is not complete and access to our customer support function will be delayed.

    Go-Live readiness confirmation

    Go-Live Version: MCS-rm 4.12.3

    Customer Declaration

    I have completed a full assessment and familiarisation of MCS and acknowledge that it is correctly configured and working to my satisfaction.






     

    Customer Support
    As long as your Support and Maintenance remains current you are entitled to contact support. Please use the Customer Support function when you need help. We have a team who are both here to help you resolve problems as well as answer questions relating to MCS functionality. This relationship will last much longer than the time spent with your implementation consultant.

    We would like you to send an email as your first point of contact into support for any given technical issue. Once an engineer is assigned you should feel free to communicate directly with them over phone or email.

    We would prefer to receive one email per issue with a distinct Subject heading in your email.

    Please remember to always send new issues to support@mcsanz.com.au and not to the last support person who assisted you. This will help us ensure that your incidents are properly prioritised and attended to with the least amount of delay.

    Customer Club & Support Contact Details:
    Our preferred method of contact is via our online support tracking system. You can use your Customer Club login details to access this.

    Tel: (02) 9477 1355
    Email: support@mcsanz.com.au
    http://www.mcscustomerclub.com
    http://kb.mcs.co.uk

    Account Management
    Your account manager will remain in contact and check-in with you to ensure your satisfaction and success. You should feel free to make contact with them at any time as needed.

    Working with partners

    Learn more